Privacy Policy

Our postal address is
Saxon House, Saxon Way, Cheltenham, GL52 6QX

We can be reached via e-mail at info@insolvencydirect.co.uk or you can reach us by telephone in the UK at +44 (0) 1242 576 555.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used to improve the content of our website.

If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at the above address, calling us at the above telephone number or writing to us at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address or writing to us at the above address.
Please provide us with your exact name and address. We will be sure your name is removed from our database.

Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding enquiries they have made on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Upon request we provide site visitors with access to a description of information that we maintain about them. Consumers can access this information by e-mail us at the above address, write to us at the above address or by writing to us at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Data Protection

Where an insolvency practitioner of Insolvency Direct Ltd is not appointed as office holder, the data controller is either the company/individual on whose instructions Insolvency Direct Ltd is acting or it is Insolvency Direct Ltd. The contact details of Insolvency Direct Ltd are: Saxon House, Saxon Way, Cheltenham, GL52 6QX, phone 01242 576 555, or email at info@insolvencydirect.co.uk.

Where an insolvency practitioner of Insolvency Direct Ltd is appointed as office holder and the data processing is carried out as part of their statutory duties, the office holder(s) is/are the data controllers. The Insolvency practitioner(s) can be contacted at: Insolvency Direct Ltd, Saxon House, Saxon Way, Cheltenham, GL52 6QX, by phone on 01242 576 555, or by email at info@insolvencydirect.co.uk.

About the personal information we hold

The purpose for which personal information is processed may include any or all of the following:

• - deliver services and meet legal responsibilities
• - verify identity where this is required
• - communication by post, email or telephone
• - understand needs and how they may be met
• - maintain records
• - process financial transactions
• - prevent and detect crime, fraud or corruption
• - may also need to use data to defend or take legal actions related to the above

Most processing is carried out to comply with our legal obligations under statute and other regulatory obligations related to the insolvency process. We also believe our processing is for the legitimate interests of all stakeholders in the insolvency process, as they are entitled to be kept informed and may wish to engagement in the insolvency process. Where Insolvency Direct Ltd has engaged with a client to perform a service, we will be required to process data to provide the service in accordance with the contractual terms.

What personal information we hold

The categories are: contact details, financial information and location. In rare cases, we may hold some special category data, e.g. trade union membership or information about individual’s health, which will be necessary to administer the insolvency process in line with our legal obligations.

Who we share our data with

Personal data held by us may be transferred to:

Third party organisations that provide applications/functionality, data processing or IT services to us. We use third parties to support us in providing our services and to help provide, run and manage our internal IT systems. For example, providers of information technology, cloud-based software as a service provider, identity management, website hosting and management, data analysis, data back-up, security and storage services. The servers powering and facilitating that cloud infrastructure are located in secure data centres around the world, and personal data may be stored in any one of them.

Third party organisations that otherwise assist us in providing goods, services or information.

Auditors and other professional advisers.

Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation. Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights. We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation.

How long we retain your personal information

We retain personal data for as long as is necessary to achieve the purpose listed above and for any other permissible related purpose. For example, we retain most records until the time limit for claims arising from the activities has expired or otherwise to comply with statutory or regulatory requirements regarding the retention of such records.

Your rights

The GDPR provides the following rights for individuals:

Right to inform - This privacy notice meets our requirement to inform you of our processing of your data.

Access to personal data - You have a right of access to personal data held by us as a data controller. This right may be exercised by contacting us at: Insolvency Direct Ltd, Saxon House, Saxon Way, Cheltenham, GL52 6QX, by phone on 01242 576 555, or by email at info@insolvencydirect.co.uk. We will aim to respond to any requests for information promptly, and in any event within one month.

Amendment of personal data - To update personal data submitted to us, you may email us at info@insolvencydirect.co.uk or, where appropriate, contact us via the relevant website registration page or by amending the personal details held on relevant applications with which you registered.

Rights that do not apply in these particular circumstances - Not all of the rights under the GDPR are available as one of the reasons we are holding your data is on the basis of it being a legal obligation and therefore the right to erasure, data portability and to object do not apply.

Right to withdraw consent

In relation to the liquidation of a company, the data received was not based upon obtaining consent and therefore the right to withdraw consent does not apply in this specific circumstance.

Complaints

Should you want to complain about our use of personal data, please contact us at Insolvency Direct Ltd, Saxon House, Saxon Way, Cheltenham, GL52 6QX. You also have the right to lodge a complaint with the Information Commissioner's Office (“ICO”) (the UK data protection regulator). For further information on your rights and how to complain to the ICO, please refer to the ICO website.

Data Protection Officer

The Insolvency Direct Ltd Data Protection Officer is Joe Whiley.

Money Laundering

In common with all accountancy and legal Practices, we are required by the Proceeds of Crime Act and the Money Laundering legislation to:

1. maintain identification procedures for all new clients; and
2. maintain records of identification evidence.

Accordingly as part of our duties we are required to obtain certain information from you. We do this by undertaking a search with Transunion who provide a privacy notice as required under GDPR at https://www.transunion.co.uk/legal-information/bureau-privacy-notice.

As a minimum, we will request sufficient information to enable us to properly identify the instructing Directors and the beneficial owners of the Company, that is shareholders who control, directly or indirectly, more than 25% of the voting rights of the Company, together with any other person or Company who exercises control over the management of the Company to follow our online money laundering checks. In this regard we will require in respect of each instructing Director and beneficial owner the following information where they are individuals:

1. A copy of a valid passport or both parts of a driving licence (with picture); or
2. A copy of some other form of photo ID and a bank statement, utility bill or council tax bill addressed to the individual that is less than 6 months old.

© 2024 - Insolvency Direct Ltd